Shipping & Returns – BioloHealth.com
Effective Date: January 1, 2025
SHIPPING INFORMATION
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY before placing an order or using this website. By completing a purchase or continuing to browse, you agree to be bound by these terms and conditions (“Terms”).
Site Ownership
This website and all related assets are owned and managed by Biolo Health LLC (“Biolo,” “we,” “us,” or “our”).
Definitions
A “user” is anyone who accesses, browses, or otherwise uses this website. The terms “you” and “your” refer to users or customers of Biolo Health.
Order Processing and Delivery
Orders placed Monday through Thursday after 2:00 PM PST will be processed within 2–3 business days. Orders placed on Friday will be processed on the following Monday. Orders placed on Saturday or Sunday will be processed on the following Tuesday. We recommend placing your order before your current supply runs low to ensure uninterrupted use. Due to age restrictions for website use, no information collected falls within the Child Online Privacy Protection Act (COPPA).
Shipping Method and Estimated Delivery
Shipping charges, if applicable, are calculated and displayed at checkout. Once your order has been received and processed, please allow 2–3 business days for handling and an additional 5–7 business days (Monday–Friday) for standard delivery. All orders are shipped via USPS, UPS, or FedEx at our discretion to ensure reliable tracking and the fastest possible service.
Note: Shipments to Alaska (AK) and Hawaii (HI) may require additional delivery time. Biolo is not responsible for delays caused by inclement weather, holidays, carrier issues, natural disasters, or other events outside our control (“Acts of God”). We are not responsible for packages that are lost, held, damaged, or stolen, nor for delivery issues due to incorrect address information provided at checkout.
International Shipping
At this time, Biolo ships only within the United States, including all U.S. states and the District of Columbia. We do not ship to destinations where our products are legally restricted or prohibited.
For questions, please contact our customer support team at support@biolohealth.com. We make every effort to respond promptly during normal business hours.
RETURNS & REFUNDS INFORMATION
At Biolo, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Damaged or Defective Products
Please inspect your shipment immediately upon arrival. All claims for damaged products must be submitted within 72 hours of receipt to support@biolohealth.com. Please include your order number, a brief description of the issue, and clear photographs showing the damage. Our team will review your request and provide next steps.
60-Day Money-Back Guarantee
We stand behind our products with a 100% satisfaction guarantee. If for any reason you are unsatisfied with your purchase, you may request a refund of the purchase price within 60 days of your order date. To initiate a refund, please contact us at support@biolohealth.com. Refunds will be processed promptly upon verification of your order details.
Note: Original shipping charges (if any) are non-refundable. Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival.
Policy Updates
These terms and conditions may be updated by Biolo Health at any time without prior notice. Updates will be posted to this page and are effective immediately upon publication.
Biolo Health LLC
Las Vegas, NV 89178
Email: support@biolohealth.com
© 2025 Biolo Health LLC. All rights reserved.
